Gardeners Queensbury Terms and Conditions

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Queensbury. By making a booking, confirming an appointment, or allowing work to proceed, the customer agrees to these terms. They are intended to create a clear, fair understanding of the service relationship, including how bookings are made, how payments are processed, and what happens if plans change.

For the purpose of this document, the words we, us, and our refer to the service provider, and you or the customer refer to the person requesting or receiving the gardening service. These terms apply to domestic and small commercial gardening work unless a separate written agreement is in place.

Gardeners in Queensbury may provide a range of services such as lawn care, hedge trimming, pruning, planting, clearance, maintenance, and seasonal gardening work. Each job is subject to site conditions, access, weather, safety requirements, and the scope agreed at the time of booking. No service is guaranteed beyond what has been specifically agreed in writing, verbally, or through a confirmed booking record.

Booking process begins when you make an enquiry or request a visit. Any estimate, quotation, or proposed schedule is provided based on the information available at the time. Where needed, we may ask for photographs, measurements, or a site visit before confirming the work. A quote is usually valid for a limited period and may change if the scope of the job changes, if hidden issues are discovered, or if access conditions differ from those described.

Once a booking is confirmed, the date, estimated duration, and service scope will be treated as agreed. You are responsible for ensuring that the property is reasonably accessible and that any instructions are accurate and complete. If you request additional work on the day, we may accept or decline it depending on time, equipment, staffing, and safety considerations. Any extra work agreed on the day may be charged separately.

Confirmation of a booking may be provided by message, email, invoice, or other written record. It is your responsibility to review the details carefully. If any part of the booking is incorrect, you should raise it before the service begins. Gardeners Queensbury services may be delayed or rescheduled because of severe weather, emergencies, equipment failure, or other events beyond our reasonable control. In such cases, we will make reasonable efforts to arrange a new time.

Payments must be made in full and on time according to the agreed terms. Unless otherwise stated, payment is due on completion of the work or within the period stated on the invoice. We may request a deposit, particularly for larger jobs, repeat bookings, or work requiring materials to be purchased in advance. Any deposit paid will be deducted from the final balance where applicable.

We accept payment methods as advised at the time of booking or invoicing. If payment is delayed, we reserve the right to charge reasonable late payment costs where permitted by law, suspend further work, or recover any unpaid amount through appropriate means. You must ensure that the payment method used is valid and that sufficient funds are available. Any bank charges or payment-processing issues caused by the customer remain the customer’s responsibility.

All prices are quoted in pounds sterling and may be stated as inclusive or exclusive of VAT, depending on whether VAT applies. Unless the quotation specifically says otherwise, materials, waste disposal charges, parking, permit costs, and other third-party expenses are not included. Queensbury gardeners may revise the price if the job changes materially after agreement or if we discover conditions that could not reasonably have been assessed beforehand.

Cancellations and rearrangements should be notified as early as possible. If you need to cancel or move an appointment, reasonable notice is expected. Where a cancellation is made with insufficient notice, we may charge a cancellation fee to cover lost time, administrative costs, or expenses already incurred. For larger bookings or repeated missed appointments, the cancellation charge may be higher where a specific reservation of labour or equipment has been made.

We may also cancel or postpone a booking if the weather is unsafe, the site is inaccessible, the customer has not provided essential information, or there is a risk to staff, property, or equipment. In such cases, we will aim to offer another appointment. If we have started work and need to stop due to unsafe conditions, payment may still be due for the work already completed and any materials used.

Where a booking is cancelled by either party after special materials have been ordered, or after a significant amount of preparation has been carried out, you may remain responsible for those costs. Any refund, credit, or rescheduling arrangement will be handled fairly and based on the circumstances of the cancellation and the work already undertaken.

Liability is limited to the extent permitted by law. We will take reasonable care and use reasonable skill when carrying out gardening services, but we cannot accept responsibility for pre-existing damage, hidden defects, or issues arising from conditions we could not reasonably identify before work commenced. This includes underground services, unstable structures, weak fencing, concealed irrigation systems, buried cables, or plant conditions not visible at inspection.

While we aim to protect the property and plants being worked on, natural variation in living materials means that some outcomes cannot be guaranteed. Weather, soil condition, disease, pests, and prior maintenance history may affect results. We are not liable for losses arising from your failure to provide accurate information, your failure to follow instructions we give, or your decision to disregard advice about timing, safety, or suitability of work.

If we damage property through proven negligence, our liability will be limited to the cost of reasonable repair or replacement, subject to any legal limits and any insurance arrangements that apply. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. Garden maintenance terms do not remove your statutory rights where they apply.

Waste regulations are followed carefully during and after the service. Green waste, soil, branches, leaves, and similar materials may be collected, removed, composted, reused, or left on site depending on the agreed service. If waste is to be taken away, this must be agreed before or during the booking, and additional charges may apply. Any charge for removal may include labour, transport, disposal fees, or licensed facility costs.

You agree that waste generated by the work will be handled in accordance with applicable environmental and waste-disposal rules. Where necessary, we may separate recyclable material from general waste, and we may refuse to transport items that are prohibited, hazardous, contaminated, or not related to the agreed gardening service. We are not responsible for pre-existing waste found on site unless collection of that waste has been expressly agreed.

If the job involves materials such as treated timber, soil containing contaminants, or any item that may require special handling, you must tell us in advance. Any instructions you give must be lawful. Gardeners Queensbury will not knowingly breach waste handling, fly-tipping, pollution, or environmental protection rules. If a customer asks us to dispose of waste in a way that is not lawful or not safe, we may refuse the instruction and may end the service if necessary.

Customer responsibilities include ensuring that the area is ready for the agreed service, that gates and access points are available, and that pets, children, fragile items, and valuable objects are kept safely away from the working area. You must also disclose any hazards, restrictions, or issues that could affect the job. If access is not possible when we arrive, the visit may still be chargeable.

Where water, electricity, or other utilities are required for the service, you must make them available unless we agree otherwise. You are also responsible for any permissions, consents, or approvals needed from landlords, neighbours, managing agents, or local authorities. We may rely on your confirmation that you have authority to arrange the work, and we are not responsible for disputes arising from lack of permission.

Worksite safety remains a shared responsibility. We may pause work if conditions are unsafe or if you ask us to do something that appears hazardous. We may also refuse to use customer-provided tools, chemicals, or equipment if we believe they are unsafe, unsuitable, or not maintained properly. Any decision taken in the interest of safety will not be treated as a breach of contract.

Materials and plants supplied by us, if any, remain our property until payment has been received in full, unless otherwise agreed. Where the customer supplies plants, products, or equipment, we are not responsible for defects, incorrect varieties, poor quality, or unsuitability unless we explicitly advised otherwise in writing. Any warranty or guarantee will apply only if clearly stated and may be subject to conditions such as proper watering, care, and maintenance.

Because gardening work often depends on living plants and changing conditions, results may vary. A hedge, lawn, border, or planting area may not achieve a perfect finish or uniform appearance immediately after work. We may recommend follow-up maintenance, but no ongoing obligation arises unless a separate maintenance contract is agreed. Any advice given is offered in good faith and should be treated as general service guidance rather than a guarantee of outcome.

If a complaint arises, you should notify us within a reasonable time and provide details of the issue. We may ask for photographs, access to the site, or other information so that we can assess the matter properly. If we agree that a service did not meet the agreed standard, we may offer a re-service, adjustment, or partial refund depending on the circumstances.

Changes to these terms may be made from time to time. Updated terms will apply to new bookings from the date they are issued or published, unless a different agreement has been made in writing. The version in force at the time of booking normally governs that service unless the parties agree otherwise. We recommend that customers keep a copy of the terms that apply to their booking for reference.

Governing law is the law of England and Wales. Any dispute, claim, or matter arising from or connected with these Terms and Conditions, the booking, or the services provided shall be governed by and interpreted in accordance with that law. The parties agree that the courts of England and Wales will have exclusive jurisdiction, unless mandatory legal rules provide otherwise.

These Terms and Conditions are intended to be clear and practical for the provision of gardening services. By booking Gardeners Queensbury services, you acknowledge that you have read and understood the terms relating to the booking process, payments, cancellations, liability, waste regulations, and governing law, and that you accept them as part of the service agreement.